Privacy Policy

1. Who We Are

Medora Solution ("we", "our", "us") is a pharmaceutical GMP consultancy operating globally and delivering services remotely. Our website is medorasolution.com. For privacy-related inquiries, contact us at info@medorasolution.com.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit an inquiry through our contact form (name, company, email, project details)
• Email us directly
• Access the client portal (email address, usage data)

We do not use tracking cookies, advertising scripts, or analytics platforms that collect personal data beyond basic anonymous site statistics.

3. How We Use Your Information

Information you provide is used solely to:

• Respond to your inquiry and scope a potential engagement
• Deliver contracted consultancy services
• Provide access to your client project portal
• Communicate relevant project updates

We do not use your information for marketing without your explicit consent, and we do not sell or rent your data to any third party.

4. Data Storage and Security

Inquiries submitted through our contact form are processed by Formspree (formspree.io), which is subject to its own privacy policy. Client project files are stored using secure, access-controlled platforms. We implement reasonable technical and organisational measures to protect your data from unauthorised access.

5. Data Retention

We retain contact inquiry data for a maximum of 24 months from last contact. Project-related data is retained for the duration of the engagement and a reasonable period thereafter (typically 3 years) for record-keeping purposes. You may request deletion at any time by contacting us.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for communications at any time

To exercise any of these rights, email us at info@medorasolution.com.

7. Third-Party Services

Our website is hosted by Netlify. Our contact forms are processed by Formspree. Our website uses Google Fonts for typography, which may set cookies as per Google's own privacy policy. We do not use Google Analytics or any behavioural advertising tools.

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website constitutes acceptance of the current policy.

9. Contact

For any privacy-related questions or requests, contact us at info@medorasolution.com.