Last updated: January 2026
By accessing our website (medorasolution.com) or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. These terms apply to all visitors, clients, and any other parties who interact with Medora Solution.
Medora Solution provides pharmaceutical GMP consultancy services including, but not limited to, documentation development, quality management system design, machinery troubleshooting guidance, validation support, regulatory training, quality audits, sourcing facilitation, and related advisory services. All specific services, deliverables, timelines, and fees are defined in a separate written engagement agreement (Statement of Work or Service Agreement) agreed between both parties prior to commencement of work.
Our services are advisory in nature. Medora Solution provides expert guidance and documentation based on applicable GMP regulations and our professional experience. Implementation of recommendations, operational decisions, and all regulatory submissions remain the sole responsibility of the client. We do not act as a licensed regulatory agent unless expressly agreed in writing.
All information shared by the client in the course of an engagement — including facility data, batch records, product information, regulatory correspondence, and business information — is treated as strictly confidential. We do not disclose client information to third parties without written consent, except where required by applicable law.
Clients agree to treat any proprietary methodologies, document templates, frameworks, or working methods shared by Medora Solution as confidential and not to reproduce or distribute them outside the engagement without written permission.
Upon full payment of all fees for an engagement, Medora Solution transfers to the client full ownership of all bespoke deliverables created specifically for that client (such as SOPs, validation protocols, and training materials written to the client's specifications). Standard templates, frameworks, and methodologies developed by Medora Solution remain our intellectual property. The client receives a non-exclusive licence to use such materials for their own internal operations.
Payment terms are specified in the written engagement agreement. Unless otherwise agreed, invoices are due within 14 days of issue. Late payment may result in suspension of services. We reserve the right to charge interest on overdue invoices at a rate of 1.5% per month. Fees are non-refundable once work on a deliverable has commenced, unless we have materially failed to meet agreed specifications.
Medora Solution's total liability to a client in connection with any engagement shall not exceed the total fees paid by the client for the specific services giving rise to the claim. We are not liable for:
This limitation does not apply to liability for death or personal injury caused by gross negligence.
Regulatory bodies (including but not limited to the EMA, US FDA, WHO, and national authorities) retain full discretion over inspection outcomes and approval decisions. Medora Solution's services are designed to support best practice and improve compliance posture, but we make no guarantee of passing any specific inspection or receiving any specific regulatory approval.
The content on this website is provided for general informational purposes. While we aim to keep information accurate and up to date, we make no warranties about its completeness or suitability for your specific situation. You may not use this website in any way that is unlawful, harmful, or that infringes the rights of others.
We reserve the right to update these Terms and Conditions at any time. Changes will be published on this page with an updated date. Your continued use of our website or services after any changes constitutes acceptance of the revised terms.
These terms are governed by applicable international commercial law principles. Any disputes shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration under mutually agreed rules.
For any questions about these Terms and Conditions, contact us at info@medorasolution.com.